FAQ

Quick answers to common BarkLab questions.

How do I place an order?

You can place your order directly through our online store. Add your products to cart, follow the checkout steps and complete your order.

Do you deliver across South Africa?

Yes. BarkLab delivers across South Africa using available courier or delivery partners. Delivery options and costs will be shown at checkout where applicable.

Can I WhatsApp before ordering?

Yes. You are welcome to WhatsApp us on 064 918 4581 if you need help choosing a product or have a question before placing your order.

Are your products only for dogs?

BarkLab focuses mainly on dog products. Some products may suit other pets, but our store is built around dogs, dog families and paw parents.

How long does delivery take?

Delivery times may vary depending on your location, stock availability and courier timelines. We aim to process orders as quickly as possible and keep you updated where needed.

What if I receive the wrong item?

Please contact us as soon as possible with your order number and clear photos of the item received. We will review the issue and assist you.

Can I return a product?

Returns are handled according to our Returns & Refunds policy. Products generally need to be unused, in original packaging and in a resellable condition.